Owner / HQ

Live chat

Every conversation lands here. Kenny drafts a reply — you approve before anything reaches a customer.

Sarah M.
Will the cellulose settle over my downlights?
Customer
Hi — we had the ceiling done last week. Will the cellulose settle around the downlights, or do I need to do anything?
10:40 pm
Kenny draft — not sent
Great question, Sarah. Your downlights are fitted with fire-rated shrouds during install, so the cellulose is kept clear of them — nothing for you to do. We install to the rated depth at the correct density, so the ceiling holds its R-value and keeps performing year after year. If you ever spot a gap, just reply here.
10:41 pm